Four Dots

Community & Customer Support Manager


We are looking for a new member of our team in our Belgrade office, for the position of

Community & Customer Support Manager


  • Defining and executing social media strategies and day-to-day tasks
  • Managing social media communities and providing customer support for in-house tools
  • Knowing everything there is to know about our tools (don’t worry, we will teach you everything you need to know to be top notch! )
  • Weekly / monthly reporting on targets, community stats and user performance to the team leader
  • Segmenting lists and creating a highly organized user base for future activations and retention
  • Research, analysis, and improvement of target user personas and community audiences
  • Managing tasks and content in order to reach defined goals


  • At least 1 year of proven experience in managing social media platforms (Facebook, Facebook Groups, Quora, LinkedIn)
  • Impeccable English (both written and oral communication)
  • Excellent understanding of and a strong will to stay up to date with digital trends and the SaaS industry
  • Experience with community build-up and customer/user management
  • Experience in engaging audiences across a range of online channels and formats, including social media, email, content
  • Experience with customer happiness and support management
  • You are motivated, take initiative and have a hands-on mentality
  • You are organized enough to work on parallel projects and can meet strict deadlines
  • You are comfortable with change and working in a fast-paced environment

We Offer:

  • Learning, development and growth opportunities
  • A friendly, creative and encouraging work environment
  • A competitive salary and benefits package
  • Company events
  • Flexible working hours


Please send us your CV and cover letter to [email protected], deadline 30.11.2017.

author avatar
Nataša Bajić