Community & Customer Support Manager

We are looking for a new member of our team in our Belgrade office, for the position of

Community & Customer Support Manager

Responsibilities:

• Defining and executing social media strategies and day-to-day tasks
• Managing social media communities and providing customer support for in-house tools
• Knowing everything there is to know about our tools (don’t worry, we will teach you everything you need to know to be top notch! )
• Weekly / monthly reporting on targets, community stats and user performance to the team leader
• Segmenting lists and creating a highly organized user base for future activations and retention
• Research, analysis, and improvement of target user personas and community audiences
• Managing tasks and content in order to reach defined goals

Requirements

• At least 1 year of proven experience in managing social media platforms (Facebook, Facebook Groups, Quora, LinkedIn)
• Impeccable English (both written and oral communication)
• Excellent understanding of and a strong will to stay up to date with digital trends and the SaaS industry
• Experience with community build-up and customer/user management
• Experience in engaging audiences across a range of online channels and formats, including social media, email, content
• Experience with customer happiness and support management
• You are motivated, take initiative and have a hands-on mentality
• You are organized enough to work on parallel projects and can meet strict deadlines
• You are comfortable with change and working in a fast-paced environment

We Offer:

• Learning, development and growth opportunities
• A friendly, creative and encouraging work environment
• A competitive salary and benefits package
• Company events
• Flexible working hours

Please send us your CV and cover letter to [email protected], deadline 30.11.2017.