Community & Customer Support Manager
We are looking for a new member of our team in our Belgrade office, for the position of
Community & Customer Support Manager
Responsibilities:
- Defining and executing social media strategies and day-to-day tasks
- Managing social media communities and providing customer support for in-house tools
- Knowing everything there is to know about our tools (don’t worry, we will teach you everything you need to know to be top notch! )
- Weekly / monthly reporting on targets, community stats and user performance to the team leader
- Segmenting lists and creating a highly organized user base for future activations and retention
- Research, analysis, and improvement of target user personas and community audiences
- Managing tasks and content in order to reach defined goals
Requirements
- At least 1 year of proven experience in managing social media platforms (Facebook, Facebook Groups, Quora, LinkedIn)
- Impeccable English (both written and oral communication)
- Excellent understanding of and a strong will to stay up to date with digital trends and the SaaS industry
- Experience with community build-up and customer/user management
- Experience in engaging audiences across a range of online channels and formats, including social media, email, content
- Experience with customer happiness and support management
- You are motivated, take initiative and have a hands-on mentality
- You are organized enough to work on parallel projects and can meet strict deadlines
- You are comfortable with change and working in a fast-paced environment
We Offer:
- Learning, development and growth opportunities
- A friendly, creative and encouraging work environment
- A competitive salary and benefits package
- Company events
- Flexible working hours
Please send us your CV and cover letter to [email protected], deadline 30.11.2017.